Shipping & Info
General Returns
You may initiate a return for most item(s) within 30 days of receipt for a refund. Returns requested between 31 – 60 days after receipt will only qualify for store credit. Returns outside of our 30 to 60-day General Return policy will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging
- Must not have any writing on the original packaging
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
- Must not be an appliance, furniture or paint
Restocking Fees:
In most cases, restocking fees may not apply. However, Tile & Flooring returns are subject to restocking fees.
See returns policy for:
Defective Returns
You may initiate a return for defective item(s) within 90 days of receipt for a full refund. Once a return has been set up and returned to our warehouse, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
- Item has a defect that hinders its usability for the purpose of which it was designed
- Incorrect item was received
Shipping Options
For smaller products we use standard shipping methods. Larger products require Freight delivery. Shipment times are average, and remote locations, shipments during the winter holiday season, and cases of extreme weather may exceed the estimated shipment times.
Standard Shipping:Â We use UPS, FedEx, DHL, USPS, or other common carriers that provides insurance and tracking. Shipments often need to be signed for, while shipments can also be left at the driver’s discretion. Items using standard shipping have several speeds:
- Standard Ground Shipping: 5-7 business days. Deliveries eligible for Free Shipping will have this option available.
- Second Day Air: Shipment time is 2 business days. The day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) will arrive on Tuesday.
- Next Day Air: Shipment time is 1 business day. An item will be delivered the following business day if the carrier receives that item prior to their daily cut-off (varies by carrier). NOTE: When choosing this method, please be aware of the product’s Expected Time To Ship (warehouse turn-around).
Freight Delivery (also called LTL or Curbside): This is reserved for large, heavy, or oversized items like large sinks, bathtubs, shower doors, etc. Items are palletized and loaded onto a large truck for shipment and delivered by scheduled appointment for curbside service. Visible exterior damage should be noted on delivery receipt. Fully inspect your order to be sure all items are in good condition immediately after driver leaves. Shipment time is 7-10 business days.
Shipping Costs
For exact shipping costs, add the product(s) to your cart and enter your zip code. Below is a breakdown of our most popular shipping offers.
UPS Ground Shipping offers:Â UPS Ground Orders* under $49 start shipping for $5.99, and UPS Ground Orders over $49 may be eligible for free shipping offers.
Freight (LTL) Shipping offers:Â Freight (LTL) orders over $1500 ship for free.
*Some restrictions may apply, always check the shipping on the cart page after entering the ship-to zip code. Hawaii and Alaska typically do not qualify for free shipping offers.
To determine the total shipping price for your order:
- Find the product you want to purchase
- Add it to your shopping cart
- Enter the ship-to zip or postal code
The shipping price for each individual item is usually more than the total cost of a single shipment with multiple items. So, if you’re purchasing multiple items, add them all to your cart before checking the final shipping price.
Product Warranty Information
Warranty and Limitations
Aside from the exceptions noted below, Seller warrants the Products it provides will be free from defects in material and workmanship for 1 (one) year following the date of shipment.
The exceptions are: The exterior finish on LifeBrite outdoor lanterns, which have lifetime warranties for as long as the original purchaser owns it. Energy Star® products have a two year warranty. There are no warranties on light bulbs. There are no warranties on the finish on outdoor polished brass products. The Design Pro Series™ LED Cabinet Light models; # 12301BRZ, 12301NI, 12301WH,12303BRZ, 12303NI, 12303WH, 12305BRZ, 12305NI, and 12305WH will be warranted for normal use for as long as the original purchaser owns it.
Normal use means residential non-commercial use for no more than 6 hours per day in an environment that does not exceed 25 degrees Celsius.
If any of the warranted Products are found by Seller to be defective, such Products will, at Seller’s option, be replaced or repaired at Seller’s cost. The parties hereto expressly agree that Buyer’s sole and exclusive remedy against the Seller shall be for the repair or replacement of defective Products as provided herein, or, at Seller’s sole option, Seller may refund the purchase price of the Products to the original credit card.
This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced Product. Seller’s warranty does not apply to any Products that have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, improper installation, improper packaging of products returned to Kichler, modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair.
At Seller’s request, Buyer will send F.O.B. destination any allegedly defective parts or Products to the plant designated by Seller.
This warranty is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of Seller, by words or action, other than as set forth herein shall constitute a warranty.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR INFRINGEMENT. BUYER SHALL IN NO EVENT BE ENTITLED TO, AND SELLER SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.